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Email Etiquette: Do’s and Don’ts

‘By requiring employees to use appropriate, businesslike language in all electronic communications, employers can limit their liability risks and improve the overall effectiveness of the organization’s e-mail and Internet copy in the process’

-Expert from “Writing Effective E-mail”, by Nancy Flynn and Tom Flynns

So why all the rules? Well for one, it’s important to remain professional in company communications, both to appear competent to your customers, and because you never know who may intercept your mail. Second, emails that are to the point and easy to read are more efficient. Lastly, employees that understand email etiquette are less likely to put the company at risk.

Common Email Do’s and Don’ts:

• Do Not write in all CAPITALS
• BCC Recipients or use a mail merge
• Do not use email to discuss confidential information
• Take care with abbreviations and emoticons
• Do not request delivery and read receipts
• Use Reply to all with discretion
• Be concise and to the point
• Make it personal
• Answer quickly
• Do not attach unnecessary files
• Read the email before you send it!